This section sets out the general terms that apply to purchases made on the Orta Food website.
1.1 Subject matter of these Terms
These General Terms and Conditions of Sale govern the purchase of products sold by Andante 1988 via the website.
1.2 Scope of application
These General Terms and Conditions of Sale apply both to purchases made by consumer customers and to purchases made by customers acting for business, commercial, craft or professional purposes, without prejudice to any mandatory rights provided for by applicable legislation.
1.3 Reading and Acceptance of the Terms and Conditions
Access to and use of the website, as well as the purchase of products, imply that you have read, understood and accepted these General Terms and Conditions of Sale.
1.4 Related Documents
The following form an integral part of these General Terms and Conditions of Sale:
1.5 Acceptance upon registration
Upon registering on the website, the Customer declares that they have read and accept these General Terms and Conditions of Sale, the Shipping and Delivery Terms, the Replacement, Refund and Cancellation Policies, and the Privacy Policy.
1.6 Acceptance at the time of payment
Upon completion of the order, by selecting the âPROCEED TO PAYMENTâ button, the Customer declares: âBy clicking on PROCEED TO PAYMENT, I confirm that I have read the Privacy Policy and accept Andante 1988âs General Terms and Conditions of Sale, the Replacement, Refund and Cancellation Policies, and the Shipping and Delivery Terms. In the case of the purchase of alcoholic beverages, I also declare that I am of legal age.â
2.1 Identity of the seller
Andante 1988 VAT number: 02842060036 Registered office: Via Bagarelli 4, 28010, Soriso (NO)
2.2 General support
For general enquiries, product information, future availability, website functionality or other communications not relating to deliveries, returns, refunds or cancellation, the Customer may only use the form available in the CONTACT US section of the website.
2.3 Enquiries regarding shipments, returns and refunds
Enquiries regarding shipments, deliveries, damaged products, missing products, incorrect products, replacements, refunds or cancellation must be submitted exclusively via the form available in the âRequest a Return/Refund/Cancellationâ section of the website, in accordance with the âReplacement, Refund and Cancellation Policiesâ.
2.4 Countries served
The countries to which Andante 1988 sells and ships are listed in Article 2 of the âShipping and Delivery Termsâ.
3.1 Compulsory registration
To place orders on the website, you must either register as a new user or log in to your personal account.
3.2 Information required for registration
To register, you must enter a valid email address and choose a personal password.
3.3 Account Activation
Once registration is complete, Andante 1988 will send an email to the address provided by the customer containing the instructions required to activate the account.
3.4 Accuracy of details
You are responsible for ensuring that the details you provide during registration, in your personal profile and at the time of purchase are accurate, complete and up to date.
3.5 Functions of the personal account
Through their personal account, the Customer may:
3.6 Account deletion
The Customer may delete their account themselves using the function provided in their personal account area. Following deletion, the Customer will no longer be able to access their order history or view any orders still in progress. Account deletion does not automatically cancel orders that have already been placed. If an order is already in the âIn progressâ status, Andante 1988 will continue as normal with the preparation and dispatch of the parcel until it is delivered.
3.7 Safekeeping of login details
The Customer is required to safeguard their login credentials diligently and not to disclose them to third parties. Andante 1988 shall not be liable for the use of the account by unauthorised parties where such use results from the Customerâs failure to safeguard their login details.
4.1 Information contained in the product description
The information provided in the product descriptions is intended to enable the Customer to understand the main characteristics of the goods purchased. For the purposes of identifying the product purchased, the information contained in the relevant product description on the website at the time of the order shall be deemed authoritative, including:
4.2 Illustrative nature of the images
The images, photographs, graphic representations and visual content on the website are for illustrative purposes only and are used to present the products offered for sale. The packaging, graphics, colour, dimensions or other external features of the product received may differ from the images published on the website, including as a result of updates made by the manufacturer or changes to the packaging. A mere difference between the online image and the packaging received does not automatically constitute delivery of the wrong product, provided that the product delivered corresponds to the description and essential characteristics set out in the relevant product details page.
4.3 Changes to the product range and specifications
Andante 1988 reserves the right to amend, update, replace or remove products, features, descriptions, images, formats, product range and prices on the website at any time. Such changes apply exclusively to purchases made after they have been published on the website. For orders already completed, the price and essential characteristics of the product as indicated at the time of purchase remain unchanged, except in the event of the product becoming unavailable or a manifest error.
4.4 Storage of products after delivery
Andante 1988 guarantees compliance with the quality, hygiene, storage and safety standards applicable to the products until the moment of delivery to the recipient, in accordance with the procedures set out in the âShipping and Delivery Termsâ. After delivery, the Customer is responsible for the correct storage of the products received, in accordance with the instructions provided on the packaging, labels or product information sheets. Andante 1988 shall not be liable for any deterioration, alteration or loss of the productâs quality and organoleptic characteristics resulting from improper storage following delivery.
5.1 Availability indicated on the website
Product availability displayed on the website is updated in real time; however, variations may occur between the time the product is viewed and the completion of the order.
5.2 Purchase limits
There are no quantitative purchase limits, except where availability is indicated on the individual product page.
5.3 Unavailability after the order has been placed
If, after the order has been finalised, one or more products are found to be out of stock, Andante 1988 will contact the Customer as soon as possible using the details provided during registration or at the time of purchase.
5.4 Solutions in the event of unavailability
In the event of unavailability, Andante 1988 may offer the Customer, with their prior consent:
5.5 Consent to replacement
Andante 1988 will not carry out product replacements without the Customerâs consent.
5.6 Enquiries regarding out-of-stock products
To request information regarding products that are temporarily out of stock or unavailable on the website, the Customer may use the form in the CONTACT US section.
5.7 Order cancellation
Andante 1988 reserves the right to cancel, in whole or in part, orders containing obvious errors relating to prices, descriptions, specifications, product availability, details entered by the Customer, anomalies in the order or suspected fraudulent use of payment methods. In the event of the cancellation of an order that has already been paid for, Andante 1988 will refund the amount actually received for the unavailable products or for the cancelled part of the order.
6.1 Prices and VAT
The prices of the products on the website are quoted in euros and, unless otherwise stated, include VAT at the current rate.
6.2 Postage and other charges
Product prices do not include delivery charges, any surcharges, customs duties, customs clearance costs, local taxes or other charges that may apply to the delivery. The terms and conditions applicable to delivery charges, any customs duties, charges outside the EU, insurance cover and weight limits are set out in the âDelivery and Shipping Termsâ.
6.3 Price changes
Product prices may vary over time. The price applicable to the order is that shown on the website at the time the contract is concluded and payment is completed, barring any obvious errors.
6.4 Sizes and gross weight in the shopping basket
The available sizes are shown on the product pages. The shopping basket displays the gross weight of the product, including packaging, which is used together with the weight of the other items in the order to calculate the weight bracket for the delivery. Shipping charges are calculated based on the total weight shown in the shopping basket, in accordance with Article 4 of the Shipping and Delivery Terms and Conditions.
6.5 Free gifts
Andante 1988 may include free gifts with shipments, at its discretion and whilst stocks last. Any additional shipping costs arising from the inclusion of a free gift will be borne by Andante 1988. Gifts have no independent commercial value, are not convertible into cash, do not entitle the recipient to price reductions, replacements or refunds, and cannot be returned.
7.1 Adding products to the shopping basket
The Customer may select the desired products, add them to the shopping basket and amend their quantity and type before finalising the order.
7.2 Choice of delivery m ethod
During checkout, the Customer may choose between Standard or Express delivery methods, where available for the destination country and for the type of products purchased. The features, timescales and conditions of the various shipping methods are governed by the âShipping and Delivery Termsâ set out in Articles 4 and 5.
7.3 Checking details before payment
Before proceeding to payment, the Customer must check that the following are correct:
7.4 Conclusion of the contract
The sales contract is deemed to be concluded only once payment has been completed and received by Andante 1988. From that point onwards, the order will change to the âIn progressâ status. Subsequent processing, preparation and dispatch of the order are governed by the âShipping and Delivery Termsâ.
7.5 Uncompleted orders
Orders for which payment has not been completed, authorised or received will not be processed; they will be automatically cancelled and the products will be removed from the basket.
7.6 Requests for changes or cancellations
Any requests to amend or cancel an order must comply with the procedures, times and deadlines set out in the âShipping and Delivery Termsâ in Article 7.
8.1 Payment methods
Payment for products is made by credit card, debit card or other methods made available via the Stripe platform and displayed at checkout.
8.2 Payment processing via Stripe
To complete the payment, the Customer will be redirected to, or will see, a dedicated window for the secure processing of the payment via Stripe.
8.3 Payment details
Andante 1988 does not access or store the full details of the payment methods entered by the Customer on the Stripe platform.
8.4 Request for an invoice
The Customer may request an invoice at the checkout stage by correctly filling in the required details. For businesses, professionals and other Customers making purchases for business, commercial, craft or professional purposes, completion of the invoicing field is mandatory. For orders placed by private customers with a delivery address in countries outside the European Union, it is compulsory to provide billing details.
8.5 Accuracy of invoicing details
The Customer is responsible for the accuracy, completeness and truthfulness of the details provided for invoicing. Andante 1988 accepts no liability for any inability to issue, amend or correct tax documents where such inability arises from data that is incomplete, incorrect or not provided in a timely manner by the Customer.
8.6 Sending the invoice
Where requested or required by law, the invoice will be sent to the email address associated with the Customerâs account or otherwise provided during registration or at the time of purchase.
9.1 Purchase restricted to adults
The purchase of alcoholic beverages is permitted exclusively to Customers of legal age.
9.2 Customer Declaration
By accepting these General Terms and Conditions of Sale and by completion of an order containing alcoholic beverages, the Customer declares that they are of legal age and meet the necessary requirements to purchase such products.
9.3 Identity verification on delivery
The courier may request proof of identity from the recipient if they deem it necessary to verify the recipientâs age, identity or authorisation to receive the consignment.
10.1 Shipping Terms
Shipping methods, countries served, costs, estimated delivery times, Standard and Express deliveries, weight limits, any items held at the courierâs depot, delivery attempts, returns to the sender, any customs duties and charges, and all other conditions relating to delivery are governed by the âShipping and Delivery Terms and Conditionsâ.
10.2 Obligation to consult
The Customer is required to read and accept the âShipping and Delivery Termsâ before completing the order.
10.3 Insurance cover
For higher-value orders, Andante 1988 may, at its discretion and at no additional cost to the Customer, arrange insurance cover against theft and loss during transit, in accordance with Article 4.3 of the âShipping and Delivery Terms and Conditionsâ.
11.1 Applicable policies
The right to withdraw from a contract on the grounds of a change of mind, the conditions for returning products, exclusions from the right of withdrawal, reports of damaged, missing, incorrect or non-compliant products, the required documentation, the procedures for replacement and the procedures for refunds are governed by the âReplacement, Refund and Withdrawal Policiesâ.
11.2 How to submit requests
Any request relating to returns, withdrawal, refunds, replacements, transport damage, missing products, incorrect products or issues arising after delivery must be submitted exclusively via the form available under âRequest Return/Refund/Withdrawalâ on the website.
12.1 Notification to the Customer
Should a product purchased by the Customer be subject to a market recall, Andante 1988 undertakes to contact the Customer as soon as possible, using the contact details provided during registration or when placing the order.
12.2 Handling and disposal of the recalled product
The recalled product must not be returned to Andante 1988. The Customer may dispose of it in accordance with the instructions provided in the notification received or, in the absence of specific instructions, in accordance with the disposal procedures applicable in their locality.
12.3 Refund
Andante 1988 will issue a refund equal to the value of the recalled product, using the same payment method the Customer used for the order.
13.1 General information
The Customer may request further information regarding products, the functioning of the website, orders and the applicable terms and conditions by using the form available in the Contact section of the website.
13.2 Handling of communications
Andante 1988 will process communications received via the forms specified in these General Terms and Conditions of Sale and will respond within a timeframe appropriate to the nature of the enquiry, the necessary documentation and the checks to be carried out.
14.1 Ownership of content
The website, logos, trade marks, images, photographs, descriptions, texts, graphics, catalogue, editorial materials, product sheets, design and any other content available on the website are the property of Andante 1988 or are used pursuant to licences, authorisations or other legitimately acquired rights.
14.2 Permitted Use
The Customer may use the website and its content exclusively for personal, private and non-commercial purposes.
14.3 Prohibited uses
It is prohibited, without the prior written authorisation of Andante 1988, to:
15.1 Website Continuity
Andante 1988 undertakes to keep the website accessible and operational with reasonable continuity, but does not guarantee that the website will always be available, error-free, accessible without interruption or compatible with every device, browser, network or system used by the Customer.
15.2 Temporary Suspensions
Access to the website may be suspended, restricted or temporarily interrupted, even without prior notice, for reasons such as technical updates, maintenance, security measures, repairs, faults, system changes, unavailability of third-party services, network problems or other organisational or technical requirements.
15.3 Causes beyond the Sellerâs control
Andante 1988 shall not be liable for delays, unavailability, suspensions, malfunctions, the inability to fulfil an order or other consequences arising from causes beyond its reasonable control, including, but not limited to:
16.1 Right to amend
Andante 1988 may amend these General Terms and Conditions of Sale, the Shipping and Delivery Terms and the Replacement, Refund and Cancellation Policies at any time.
16.2 Effect of amendments
Amendments shall take effect from the date of their publication on the website and shall apply exclusively to orders placed after that date.
16.3 Orders Already Placed
The terms and conditions published and accepted by the Customer at the time the contract was concluded shall continue to apply to orders already placed.
16.4 Translated versions
Should the website make translated versions of these General Terms and Conditions of Sale available, the Italian-language version shall prevail, to the extent permitted by applicable law.
17.1 Applicable law
These General Terms and Conditions of Sale and the purchase contracts concluded via the website are governed by Italian law, without prejudice to any mandatory rights that may be recognised for the Customer as a consumer under applicable legislation.
17.2 Competent court for consumer Customers
Any dispute relating to the interpretation, validity, effectiveness, performance or termination of these General Terms and Conditions of Sale and the related contracts, where the Customer is a consumer resident or domiciled in Italy, shall be subject to the mandatory territorial jurisdiction of the court of the Customerâs place of residence or domicile.
17.3 Competent court for non-consumer Customers
Where the Customer is not a consumer, acts for professional, entrepreneurial, commercial or business purposes, or is resident or domiciled outside Italian territory, the Court of Novara shall have exclusive jurisdiction, without prejudice to any mandatory rights recognised by applicable legislation.